Beautiful and

Beautiful and good

Fantastic Selection and Communication

I have purchased a few toys from Phreak starting in 2022 with a banana, added Lenea depth trainer, and most recently added the XXL Ovomorph egg with chain to my collection. I also received the XL Ovomorph egg due to a size mixup that was handled quickly and with care. Things happen but it’s how a company handles the issue which really tells me if I will do business again, and I definitely will! I still have my eyes on a few more items because the variety is great. The quality of my items so far are impeccable with very pretty pigments and designs. I received the champagne bottle as a gift with no requirement to write a review and am writing this under no obligation except my own desire to share a positive experience.

5 STARS!

Jess at PHREAK has great customer service. They responded very quickly and helped me sort my order out with ease! I highly recommend PHREAK!

First time order

First time order and loved the screw and plug feels amazing inside great colours and well made

absolutely excellent

Fantastic quality products, really top notch. I have several and will be buying more.

Poor communication and service.

We ordered a product and have not received an order number or any details pertaining to the order. We have reached out several times through the contact us option on the site and have not heard back. We have spent close to $90 on the site and haven’t been given any information at all in regards to our order. This is ridiculous and we are believing they took our money with no item in return.

Hi there,

What a disappointing review to read, especially as it would seem we responded to your direct contact form yesterday.

As is detailed on our website, we have just welcomed a new baby and so our production estimates are currently 21 working days to hand make made to order items like this. You ordered on the 17th of this month, so it has only been 8 working days to date. As I explained in my email response to your previous correspondence, your order has been poured and should be leaving us very shortly.

I hope you will reconsider your review as we really don't feel it is a fair representation of our service.

Thank you.

Jess @ Phreak

Love my egg

Ordered a size L to try, way to small but I can wear it comfortably all day!! We just love the glow in the dark factor!!! Just ordered a size up to get some more stretch factor and am excited to try it. Great quality, good weight, bit slippery but you know, it’s all part of the game.

First Phreak Order

I received my first Phreak order (XL Dovah) two days ago and I’m still learning how incredible this toy is. Quality is top notch and shipping to the U.S. wasn’t too expensive. I look forward to my next order!

Great products with fast and easy delivery

They offer great products with fast, discrete and easy delivery.

Okami Small / Medium

Routed in mythology and folklore Okami is the perfect addition to any collection, fantasy play at best. Stunning detail both in texture and colour. Highly recommend.

Sky high with Everest

I purchased Everest in S/M, I’m a big fan of this size and density, for me it’s the perfect combination. Visually striking, perhaps my favourite in my collection.

Festive Fun!

We added Krampus S/M to our collection as a festive treat, firstly it’s stunning with the splash of gold making it feel very opulent. The sizing is perfect and the detailed texture does the job wonderfully! I’m definitely on the ‘nice’ list ;)

A little let down

Wanted to love this company I've been wanting to buy a toy from here for years I finally felt like it was worth the money and saw an offer I like so went for it and spent £110 on 2 toys and was meant to receive a storage bag and some cute little minis the same day I ordered they bring out a new offer for a free xs toy and I see no proof of mine anymore I get a lil upset but go ahh well is what it is but then my order arrived with no extras from the offer I paid for I've tried speaking to they're litte chat thing originally they said they would fix this but I've been ignored multiple time since when asking for further details
The toys themselves are misleading they look small i ordered a small but don't think I'll be able to use it so I'm just a little disappointed as I got my hopes up I think after following this site for years 😞

Customer service

Ordered on September 11th. It is not October 8th and still no package. I know there wad a duty fee that needed to be paid. Which i got an email on october 6th and paid. Been trying to get an update on when it will arrive and all i get is an A.I bot saying they are not online. Quite frustrating with a complete lack of information.

What a disappointing review and one that we feel is not representative of our service.

Your order came through our system on the 12th of September and you were contacted on the 30th to inform you of the delays we were experiencing with the recent changes to US import regulations. Admittedly, this was on the 12th working day after your order was placed (our usual dispatch estimate for hand made items like yours is 7-10 working days) but we still feel this was a reasonable turn around time, especially with the US shipping challenges. You responded straight away to my email on the 30th and I then as requested, I invoiced you via email for the duties on the 1st and then I sent it again on the 2nd. You didn't settle this invoice until the 6th, so your package has been sat ready and waiting since the 30th. Your parcel is leaving us today and duties paid parcels are taking around 3 working days to be delivered, contrastingly to unpaid packages which are currently taking weeks and many were not arriving at all. I understand that this process has been frustrating, but please know that we are doing our best to ensure that US parcels are arriving as efficiently as possible, and in this short transition period following the unforseen challenges, we feel that this was the best way for us to assist.
As for the A.I bot complaint. We have a chat feature on our website that we try to respond to as quickly as possible. You had only contacted us once using that system with 3 messages in a row. We are a UK company and your messages came through at 11:30pm which we feel isn't a reasonable time to expect an instant response. I responded at 8:36am the next morning to assist you with your query.

As previously stated, your order should be on its way to you this afternoon and you will receive your tracking information via email as soon as it is collected from us.

Thank you,

Jess @ Phreak

BUYER BEWARE

I ordered a toy and it never arrived, I am in the US and there were customs or tariff issues, the item was returned to phreak, I send three emails over a month period to try to rectify the issue but never received a response. sadly I am out 110.00 US dollars with nothing to show for it. I kept getting emails asking for a review, so this is it. I am very disappointed.

Hi again,

Similarly, another disappointing review. We have tried to get in contact multiple times, but your mailbox keeps blocking our emails due to an apparent 'local policy'. (please see our response to your other review). Please try using the live chat feature on our website to contact us again as that may be the only way for us to be able to successfully reply to you due to your mailbox restrictions.

For clarity to our US customers, many of our US parcels were facing delays and miscalculated duties invoices following the recent changes to US regulations. We have now updated our US shipping policy and your duties are pre-paid with shipping which now enables your parcels to bypass these long queues and travel directly from our door to yours. These changes came into effect on the 26th of September 2025 but customers should reach out if they have any concerns about their orders.

Thank you, hopefully we will be able to speak soon.

Jess @ Phreak

Great toys

I got a large og Lenea and it’s by far my fav toy in my collection, i can’t wait for my next addition!

Already off to a great start!

I'm a beginner, and have been wanting to get toys for ages, and recently made up my mind and got some,and lemme tell you they're great! The textures are amazing, I got two medium soft toys and they're that perfect combination of not too hard and not too soft.

Got both a small and extra small, both perfect without stretching me too much.

Plus, a little bonus of some love heart sweets! Truly a great experience, and will definitely be getting something again.

Amazing quality

Bought a toy lube and two pouches to store my toys and what can I say amazingly beautifully packed and all great quality. Took a bit longer to arrive but can’t complain love my new toy.

Not Helpful At All

I placed an order a month ago, yes I understand it was custom so it takes time but I've been emailing the company to hey an ETA on when it should arrive but I'm getting no response. I'm wondering if I got scammed out of my money.

Love My Toys

I absolutely love my toys from phreak, there truly is one for every occasion.
Fast and discreet delivery had always been perfect too.
Thanks to the amazing team for helping to fulfill my naughty fantasies hehe xx

amazing

amzing toys love the store

Amazing Service

The website didn’t quite have what I was looking for so I emailed with my custom request, Jes replied very quickly and couldn’t be more helpful, letting me know that my custom request was no trouble at all. I was then kept up to date with order progress and shipping details. It only arrived today so not had a chance to use it yet but it looks awesome - I cant wait!

Splicer!

Bought a custom toxic waste coloured splicer! Perfect size , lovely and soft and squishy so very easy to use. Love the feel of the silicone and the quality is fantastic , only thing I wish I'd done was go a bigger size up ! Can't get enough of it and it's the perfect addition to my collection!

Don’t bother

Theyre quick to take your money. You pay for next day delivery which obviously it isn’t. You get no notifications of delivery. They take forever. They don’t reply.
When I take them up on it they’re quick to cancel the order. Don’t bother. Messers

This is such a disappointing review to read.

This review is in reference to an order that was placed for a made to order item at 15:15 on 28.10.25.

In our shipping policy and various other places across our website it details that delivery estimates are post production, as most of our items are hand made to order, which was explained shortly after an email enquiry came through. It seems as though this explanation was not read and unfortunately this led to this customer directing verbal abuse at our staff via Facebook and email. This order has been cancelled and refunded in full today: 31.01.25, less than three days after the order was first placed.

We know that sometimes items are needed in a hurry, so we would ask that anyone who is unsure on production times, or who may need an item quickly, to please get in touch as we are more than happy to help wherever we can! All we ask is that you speak to us with kindness and respect 😊

Jess @ Phreak

The bigger the better!

If you're looking to add a little spark to your solo sessions (or with a partner), the Vibrance Pro is here to elevate your experience. Let’s break it down:

Design & Build:
The Vibrance Pro has a sleek, ergonomic design that fits comfortably in hand. It’s made from body-safe silicone that’s soft to the touch but firm enough for those powerful vibrations. The smooth surface is a nice balance between luxurious and practical—easy to clean, but still feels like a high-end product.

The handle is slightly tapered for a secure grip, and the controls are intuitive: a simple button interface that’s easy to operate mid-session, even in the heat of the moment. Plus, it’s waterproof, which means you can take it into the shower or bath for extra versatility!

Vibrations & Settings:
This toy packs a punch with a range of vibration modes. It’s got the basics—low, medium, and high—along with several pulse patterns for those who like a bit of variation. The vibrations are deep and rumbly, not buzzy, which makes it feel more natural and stimulating.

What really sets the Vibrance Pro apart is its intensity options. From gentle teasing to more powerful waves of pleasure, you’ll find a setting that works for your mood, whether you're looking for a quick, intense finish or a longer, slower build-up. And when you crank it up to the highest setting, it’s strong enough to make you forget about everything else in the room.

Battery Life:
This bad boy charges quickly and lasts for hours of use. A quick charge (about 2 hours) gives you up to 4 hours of playtime, depending on the intensity settings. No annoying interruptions when you’re in the zone.

Sensations:
The vibe itself offers satisfying clitoral stimulation, and if you use it for internal play, the shape fits comfortably and contours to your body. It’s versatile enough for both targeted pleasure or all-over vibrations depending on your needs. The rumbly vibrations hit just the right spots without being overwhelming, making it perfect for extended sessions.

Overall Experience:
The Vibrance Pro is an all-around solid performer. It delivers everything you'd want from a vibrator: power, variety, and comfort. Whether you’re just getting started with toys or are already a seasoned pro, it’s easy to see why this one is a go-to for so many.

I love that it’s versatile enough to use in a variety of ways, from solo play to spicing things up with a partner. Plus, it’s discreet enough to be used quietly, so you can enjoy without worrying about noise.

Final Thoughts:

The Vibrance Pro is a fantastic addition to anyone’s collection. Its thoughtful design, deep vibrations, and user-friendly features make it well worth the investment. Whether you're looking for a powerful vibe or something for a more sensual experience, this toy has you covered.