Privacy policy
At Phreak (PCM Ltd), we understand and prioritize the importance of privacy, especially when it comes to sensitive products. We are committed to protecting and respecting your privacy and personal data. Our website is designed to allow visitors to browse without self-identification or revealing personal information. For customers, when you choose to provide us with personal information, it will only be used to enhance our relationship with you unless otherwise indicated.
Our website adheres to the requirements and regulations of the 1998 Data Protection Act.
Information We Collect:
Visitors:
When you visit our website, our web server collects basic user information, including your IP address, browser type and version, language and locale settings, and the pages you visit on our website.
We may also use cookies, which are small pieces of information stored on your computer, to gather and remember your personal preferences. This allows us to tailor our website's operation to better meet your needs, likes, and dislikes.
We may aggregate information collected from other websites to better customize our website and products to your interests.
Members:
As a registered member visiting our website, our web server collects additional information, such as your email address, nickname.
If you use our Address Book functionality, our website also collects your shipping and billing addresses, as well as your contact phone number. If you participate in our online forums, we collect messages, comments, and private messages submitted via the forums.
If you utilize our customer services ticketing system, we collect messages, tickets, and attachments submitted through the system. Additionally, when you email us, our website collects the contents, subject line, and other relevant information from your emails.
Customers:
When you make a purchase through our website, our web server collects additional information, including your product purchase and order history, as well as payment transaction IDs. It's important to note that we do not store financial information, such as credit card numbers or CVV codes, for any reason.
How We Collect Information:
Information is collected through the following methods:
- Browsing our website
- Registering for a Phreak (PCM Ltd) account
- Placing an order with us
- Contacting us via our ticket system
- Sending us an email or phone call
Data Sharing and Purpose:
We share data for the purpose of providing services to you, such as manufacturing and shipping your order. The following parties may receive certain information:
Shipping Companies:
To deliver your order and enable order tracking, we share your name, shipping address, order number, order value, and (for international orders) the contents of your order with our shipping providers. This information also helps us comply with Customs regulations.
Payment Providers:
For order payment processing, we share your name, email address, billing address, shipping address, financial information (including credit card information, which we do not store ourselves), order number, and order value with our payment providers.
Email Newsletter Providers:
To organize and send newsletters about Phreak (PCM Ltd) products and services, we share your nickname, email address, preferred newsletter types, and favorite species with our email newsletter providers.
Disclosure of Information:
We may disclose your information for the purposes listed above under "Data Sharing and Purpose."
We will not disclose customer personal and account information to others unless we have a valid reason to believe that such disclosure is necessary to identify, contact, or take legal action against someone who may cause harm or interfere with the rights or property of Phreak (PCM Ltd), our customers, or others. We may also disclose information if required by law or in cooperation with valid and enforceable interception orders, warrants, or legal processes.
Our Use of Information:
We use the collected information for various purposes, including generating statistics and reports on website activity to improve our website. Additionally, we utilize it for marketing purposes, such as sending targeted newsletters to promote Phreak (PCM Ltd) products that may interest.
