Shipping policy

Last updated: 8 October 2026

Please note: our current dispatch times are up to 5 working days for ready made items, and up to 21 working days to make made to order items before dispatch. Delivery times below are counted from dispatch, and production times are also shown at checkout.

UK delivery

  • Standard: Royal Mail Tracked 48, £2.50 for orders under £50, free for orders of £50 or more.
  • Express: Royal Mail Tracked 24, £5.
  • Estimated delivery after dispatch: 1 to 3 business days.

International delivery

Shipping costs for international orders are calculated at checkout based on your destination. If you have any problems with this, please contact us at shop@phreak.club.

Estimated delivery after dispatch:

  • Europe: 2 to 5 business days
  • USA and Canada: 2 to 7 business days
  • Other destinations: varies by location

Delivery times vary depending on location and courier services.

Free shipping: orders over £150 to EU countries ship free. Free shipping is not currently available to other international destinations.

If your country isn't available at checkout, email shop@phreak.club and we'll see if we can add it.

Customs, import taxes and duties

  • Some destinations include taxes and duties in the shipping cost. Where they are included, this is stated at checkout.
  • If they are not stated as included, you may be asked to pay customs, import taxes and duties before your order can be delivered. These charges are set by your country, and it's your responsibility to check what applies to you before ordering. We are not responsible for changes in taxes and duties.
  • For customs purposes, our products are described as "100% Platinum Silicone Sculptures".
  • Delays due to customs are outside our control.
  • If a shipment is abandoned because you refuse to pay customs or duty fees, no refund will be issued unless the courier returns the parcel to us. Any refund after its return will be minus the original shipping fee, any taxes and duties paid, and for made to order items up to a 20% manufacturing fee.
  • If an international order is returned to sender, a refund will only be processed once the parcel is back with us. Refunds are for the item cost only, minus up to a 20% manufacturing fee for made to order items. Shipping fees, taxes and duties are not refunded, as they have already been paid to the courier.

Signature on delivery

  • Some larger or heavier deliveries may need a signature on receipt.
  • If you're unavailable, the carrier may leave the parcel with a neighbour or at a local post office.
  • A "while you were out" card will be left with collection and redelivery details.

Uncollected parcels and redelivery

  • Carriers hold uncollected parcels for 7 days before returning them to us.
  • If you ask us to resend a parcel, additional charges will apply.
  • If you choose to cancel instead, we'll refund your order minus the shipping costs, once the original parcel is back with us.

Incorrect or incomplete addresses

  • We cannot be held responsible for missing or lost parcels caused by incorrect or incomplete addresses provided by the customer.
  • Once a courier has collected a parcel, we can't change the delivery address.
  • If you notice a problem before it has been collected, we'll do our best to help, but our shipping provider pulls the address from your order automatically, so it isn't always possible.

Lost, missing or stolen parcels

  • It's your responsibility as the recipient to keep an eye on your parcel's tracking and delivery information.
  • If your parcel is marked as delivered but you haven't received it, please contact us immediately.
  • We can't investigate missing items more than 30 working days after delivery was recorded.
  • If a parcel is in transit, we can't cancel or refund the order. Refunds and cancellations are only offered if it's returned to sender or the courier confirms it's lost. Our Refund policy has the details.