• All our toys are made from 100% platinum-cure silicone, ensuring they are body-safe, non-toxic, hypoallergenic, and easy to clean. Check out our materials guide here.

• Our toys are hand-poured and crafted in the UK.

• Our egg retention chains are all securely sunk into the toys and made from high-quality stainless steel. Each chain is strength-tested before being packed and shipped to ensure your safety and satisfaction.

• Our Glow-in-the-Dark toys are made using strontium aluminate powders, which provide a brighter and longer-lasting glow compared to sulfur-based powders. These powders are encapsulated, making them safe and non-toxic. Simply expose the toy to light, and it will glow in the dark, adding an extra element of fun to your experience. Check out our materials guide here.

• A "flop" is a toy that has minor cosmetic imperfections but is still fully functional and safe to use. These toys are offered at a discounted price. Learn more about FLOPs here.

• "Phreaky" toys are made from leftover "waste" materials to reduce waste and create unique colorations. These toys are available on our inventory pages. Learn more about "Phreaky" toys here.

• Only toys with a flared base are safe for anal use. This information is outlined in the important information section of each product page.

• Softer silicones can attract more dirt and may feel slightly "stickier" than firmer silicones. This can be mitigated by dusting corn starch on the toy once it has been cleaned.

• Silicone bleed can occur in softer silicones, where the material may leach out some of its oils over time. This is normal and can be managed by cleaning the toy regularly and applying a light dusting of corn starch after drying.

• Our toys can be cleaned with warm water and antibacterial soap, boiled, or placed in the dishwasher. Ensure they are thoroughly dried before storage.

• We recommend using water-based lubricants with our silicone toys. Silicone-based lubricants can degrade the material and should be avoided.

• Store your toy in a cool, dry place away from direct sunlight and extreme temperatures. Keeping it in a storage bag or box designed for adult toys is ideal to protect it from dust and damage.
• Phreak also offers our own Toy Safe storage bags, customizable so you can know which toys are in which bags for easier organization. Click Here!

• To redeem your points, sign into your account, navigate to the loyalty and rewards section in your account, and redeem rewards. This will then create a discount code on your account with the value of the redeemed points which you can then apply to your order

• You can change your shipping address until the order is dispatched. Once the items have been shipped, we cannot accommodate address changes.

• We aim to ship all ready-made toys within 3 working days and custom toys within 10 business days (although this may be longer during busy periods). We deliver worldwide where sex toys are legal. Most items will be delivered within 30 days. If we are experiencing delays, we will do our best to let you know.

• Yes, we ship worldwide to all locations where sex toys are legal. If your country is not listed as available for shipping, please contact us to see if we can make arrangements to deliver to your location.

• If a parcel is lost in transit, we will conduct a thorough investigation with the courier. Refunds or cancellations will be processed once the investigation is fully concluded.

• We contribute a portion of every order to tree planting, ocean plastic removal, and atmospheric CO2 capture. Our products are made with eco-friendly materials and packaging.

• Orders can be canceled until they are collected by the postal service. If you cancel to take advantage of a new sale price, the refund will be processed at the discounted sale price, not the original full amount.

• Made-to-order items are crafted specifically for you. If you cancel after production has started, an up to 20% manufacturing fee may apply to cover material and labour costs.

• We accept returns for defective products. Please contact our customer service team for assistance with returns.

• The Phreak warranty covers any manufacturer defects in our products for up to 12 months from the date of purchase. This includes issues with faulty materials, workmanship, or defects in construction.

Our warranty does not cover:

• Damage caused by misuse, improper handling, or lack of care.
• Issues arising from normal wear and tear.
• Defects caused by unauthorised modifications or repairs.
• Super soft toys, unless the defect is due to a manufacturer error.

If you believe your product has a manufacturer defect, follow these steps:

1. Contact our Customer Care Department with proof of purchase (e.g., receipt or order confirmation) and details about the issue.
2. Provide images or videos if requested to help us assess the defect.
3. If the defect is confirmed, we will offer a replacement or a refund at our discretion.