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Frequently asked questions

The following terms and conditions apply to all purchases made from Phreak. The purchaser/customer acknowledges that they agree to the following terms upon using the website and purchase of any and all products listed herein. The Phreak Company reserves the right to change these Terms without notice. By viewing content and/or purchasing products from Phreak you acknowledge that you are 18 years of age or older or of the required legal age to view and/or purchase adult oriented items in your state, country and/or region.

For more of our policies please click here.

Phreak sells products that are intended for adult use only. No information on this site should be considered as instructions for use. It is entirely the Customer’s responsibility and accountability to determine the appropriate use of any products purchased from Phreak or other Distributors where, The Customer retains full responsibility for any damages as a result of use of any product purchased from Phreak, In no event, regardless of cause, shall the Company or the Proprietor of Phreak be held liable for any damages as a direct or indirect result from use of any products purchased from Phreak including but not limited to incidental, punitive or consequential damages of any kind.

Absolutely, firstly we can do any of our models in any colour you want and then if you want further custom we can do different sizes or bespoke designsget in touch and we can discuss. Find out more in our custom section.

Phreak Dildos can vary widely in density based on the model from soft and squishy shore 01-04 to a medium firm shore A04-06 a to very firm shore A13-17. Generally the larger toys are reccomended  with softer silicone, where our more slender toys or toys designed for specific pressure such as G or P Spot are more useful with slightly firmer, or medium density silicone. see our firmness pucks here

Yes. I receive payment for your items and shipping costs. When printing your postage, I am required by law to declare the items contained within and the associated value of those items. I list items as “Novelties NO Batteries” per customs requirements. Nearly always you will be charged a Customs Fee and Local Taxes when you receive your package. These things are completely out of my control and I apologise for the extra expenses you may incur in this regard.

Yes please do. Although I do in fact wash every toy once it has been removed from the mould, it is a good idea to wash your toy thoroughly before its first use. Make use of hot water and anti-bacterial hand soap, boiling water, bleach and water (do not boil bleach and water), even a dishwasher with tabs and detergent. After cleaning, rinse the toy thoroughly and let it air dry – check out our Toy Care for our full guidance.

Absolutely. Skin Safe and Odor Free. Our toys are made with medical grade silicone I quote, “Cured material is skin safe and certified by an independent laboratory to ISO 10993-10, Biological evaluation of medical devices, Part 10: Tests for irritation and skin sensitization.” Phreak Items are always Phthalates Free.

Water based lubricants are the best for the longevity of your toy and mostly found to be body safe. Avoid, DO NOT, use Silicone based lubricant as it can and will damage the surface and finish of cured silicone and the toy may become unsafe for use. Natural oils such as coconut oil are completely safe for use with silicone toys.