Terms & Conditions

Introduction – Please Read Carefully

The following are the terms and conditions for the sale of goods by us and replace any previous terms and conditions. Crypto-Zoo Ltd trades under the name of Phreak.club (our website). Crypto-Zoo Ltd (company number 11613704) owns Phreak.club. By accessing or using Phreak.club, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Care Department before ordering from us.

Legal Age To Buy

By purchasing products from Phreak.club you declare that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If it is discovered that you are not of the legal age to purchase from the website, Phreak.club is not obliged to accept your order.

Contract Formation

Orders made through Phreak.club are subject to acceptance and availability. Phreak.club may choose at any time to cancel your order.

No contract will officially exist between yourself and Phreak.club until your parcel has been dispatched. The details on our website are not offers that you can accept.

Phreak.club provides a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit/debit card details.

Your credit/debit card is charged in the name of our parent company, Crypto-Zoo Ltd.

Data Protection

Phreak.club is compliant with the Data Protection Act. Your personal details will not be passed on to any third party without prior consent.

It is your responsibility to verify that your email address supplied is in proper working order and must assume the risk of all consequences for transmission or operational failures.

Privacy Policy

We may use personal information to provide the services you’ve requested. We will only use this information for auditing, research and analysis to operate and improve our technologies and services; it is never sold or passed on without consent.

Our site allows you to opt out of receiving communications from us when we request your information. Also if you want to opt out at a later point, you can do so by unsubscribing from any mailings.

We use cookies and other technologies only where required for our shopping technology to work. Your personal information will never be stored in any cookies generated by our systems.

We abide by the Privacy and Electronic Communications Act rules and therefore we do not send random marketing emails to personal email addresses (spam).

For more information please read our Privacy Policy

Delivery Information

Larger or heavier deliveries may require a signature to confirm receipt. If a signature cannot be obtained the carrier may ask a neighbour to sign for your delivery. Deliveries that require a signature will not be left if one cannot be obtained. If the postal courier leaves the delivery with a neighbour or at your local post office they will leave a ‘while you were out’ card telling you when and where you can collect it from or how to rearrange delivery.

Royal Mail (or the Courier Service) will hold your parcel for 7 days and if it is not collected or delivered it will be sent back to us.

If you would like us to re send your order we will regrettably have to charge you. If you would like to cancel your order we will refund you less the shipping costs.
We will try to deliver the goods within 30 days. Usually items will be delivered sooner. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you.

We are not liable for missing/lost parcels if an incorrect/incomplete delivery address has been provided.

If your country is not listed as available for shipping please contact us to see if we can make this available. 


Payment can be made by credit card, debit card, PayPal (and soon to be bitcoin). You can currently only order through our website.

International Card Holders: If you have a non-UK issued payment card, the exact amount you will be charged depends on the exchange rate offered by your bank at the time of ordering. 

Returns Policy

The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchase. At Phreak, our return policy is much more generous. You may return any item to us for a full refund (or replacement) within 30 days if the product is unopened, unworn and unused. All returned products must be unopened, unworn/unused and returned with all accessories or free gifts that were included with your item.

You should inspect the goods immediately upon receipt and you must notify Phreak as soon as possible if the goods are faulty or incorrect. Items must be checked by hand before use intimately. Always turn on (and charge where appropriate) vibrating or other battery powered items to check their pre-programmed modes before intimate use. Even if you do not intend to use the item immediately please make sure that you have received the correct product(s) and they are working correctly as soon as possible. If you fail to notify us of a fault or problem with your order you will be deemed to have accepted the goods and that they are in working condition. 

With Phreak you can return an order to us within 30 days for a full refund. If your order has already been sent when we receive your cancellation, we will deduct the cost of shipping from your refund. All returned items must be unopened, unused and in their original packaging.

You may exchange unused and unopened products within 30 days for a refund, alternative items, an exchange or a Phreak credit voucher.

Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.

We reserve the right to refuse the return and/or refund of any items if we deem the grounds of the return and or refund unreasonable or unsuitable.

Please send all returns to:

Phreak, Unit B, Knaresborough Technology Park, Manse Lane, Knaresborough, HG1 8LF, United Kingdom.

Social Media Competitions

Competitions are run across multiple social media channels, including Facebook (/Phreak.club), Twitter (@Phreakclub) and Instagram (@Phreak.club).

Entry requirements may vary across each platform and are restricted to international residents aged 18 or over.

Winners will be contacted through the platform they used to enter the competition, via direct message when possible. The winner will need to respond within 48 hours, or the prize will be given to another entrant. Unsuccessful entrants will not be contacted.

Specific information regarding the prize, how to enter and closing date will appear on the competition post(s) itself.

We reserve the right to withdraw a competition at any time.

By entering one of Phreaks social media competitions, you indicate your agreement to these terms and conditions.


All products sold through our website are sold as ‘novelty goods.’ The vendor, Crypto-Zoo Ltd, the holding company of Phreak.club, cannot be held responsible for any injury caused by improper use.

Goods, colours or packaging of goods may occasionally differ slightly to those displayed on the website.

Crypto-Zoo Ltd, holding company of Phreak.club cannot be held responsible for errors or interruption on the website.


Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of Crypto-Zoo Ltd Ltd.

Acceptance of Terms and Conditions

Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. By purchasing for our site, you are also accepting our terms and conditions. These Terms and Conditions do not affect your statutory rights.

In accordance with the fundamental principles of Phreak.club, this agreement shall be governed by and construed in accordance with the laws of England.

Name References

“you” and “your” means the person, firm or company who enters a contract with us “us”, “our” and “we” means Crypto-Zoo Ltd.

‘The company” means Crypto-Zoo Ltd.

All models used in pictures displayed on Phreak or any of our social media pages are over the age of 18.