Privacy Policy

We understand that people’s privacy is of the utmost importance, especially when dealing with sensitive items such as what we produce. To that end everybody here at Phreak is committed to protecting and respecting your privacy and personal data. Our website has been structured for visitors so that, in general, our website can be viewed without self identification or revealing any personal information. For customers, once you choose to provide us with personal information, it will only be used to further our relationship unless indicated otherwise.

The Phreak website conforms to the requirements and regulations of the 1998 Data Protection Act.

What information do we collect?


When you visit our website, our web server collects some basic user information which may include your IP Address, browser type and version, your locally configured language and locale, and the pages within our web site that you visit.

At times we may also use cookies, which are small pieces of information that a web site can store in a designated file on a computer. Cookies allow a web application to respond to a computer. By gathering and remembering information about personal preferences, the website can tailor its operation to the potential customers needs, likes and dislikes.

We may aggregate information collected from other Websites in order to better tailor our website and products to the customers interests.


When you visit our website and login as a registered member, our web server collects additional information about you, including your email address, your nickname and your favorite species.

If you use our Address Book functionality, our website will also collect your shipping and billing addresses and your contact phone number. If you elect to use our online Forums, it will also collect messages, comments and private messages submitted via the forums.

If you use our customer services ticketing system, it will also collect messages, tickets and attachments submitted via our ticket system. If you email us, our website will collect the contents, subject line and other information relating to emails you send us.


When you make a purchase through our website, our web server collects additional information about you, including product purchase and order history and payment transaction IDs. We do not store financial information (credit card numbers, CVV code, etc) for any reason.

How is the information collected?

Information is collected via the following methods:

  • Information gathered from browsing our website
  • Information submitted when you register for a Phreak account
  • Information submitted when you place an order with us
  • Information submitted when you contact us via our ticket system
  • Information submitted when you send us an email, or phone us

Who do we share data with and why?

We share data for the purpose of providing services to you, such as manufacturing and shipping your order.

Shipping Companies

We share your name and shipping address, order number, the value of your order and (for orders outside the UK) the contents of your order with our shipping providers. We do this in order to deliver your order to you, to allow you to track your order while it is being shipped, and to comply with Customs regulations.

Payment Providers

We share your name, email address, billing address, shipping address, financial information including credit card information (we do not store this ourselves), your order number and the value of your order with our payment providers. We do this in order to process payment for your order.

Email Newsletter Providers

We share your nickname, email address, the types of newsletter you’re interested in receiving and your favorite species with our email newsletter providers. We do this in order to organize and send newsletters to you about Phreak products and services.

When would we disclose this information?

We may disclose this information in order to perform the tasks listed above in ‘Who do we share data with, and why?’.

We will not disclose customer personal and account information to others, unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Phreak, our customers, or others, or where Phreak has a good faith belief that the law requires such disclosure.

Phreak also will not, except for reasons stated below, disclose to third parties personally identifiable customer information. The circumstances under which Phreak will disclose such personally identifiable information are when:

  • It is necessary in order to provide service to the customer;
  • It is necessary to protect the legitimate interests of Phreak and its customers;
  • It is required to cooperate with interception orders, warrants, or other legal process that Phreak determines in its sole discretion to be valid and enforceable;
  • It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Phreak and appear to pertain to the commission of a crime.

What is this information used for?

We use this information for a number of purposes, including generating statistics and reports on website activity and improving our website. We use it for the purposes of marketing, to facilitate the sending of targeted newsletters promoting Phreak products you may be interested in, improving the content and relevancy of our advertisements, and tailoring the content of our website to your interests. We also use this information for the purpose of order fulfillment, to obtain and manufacture items on your order, to ship and deliver your order, to contact you in the event of a problem with your order, and to contact you to update you on the progress of your order.

You may opt out of receiving newsletters and/or notices of new or enhanced products, services or related services from Phreak by clicking on the ‘opt out’ link within email newsletters sent to you. You may opt out of newsletters at any time.Please note, however, that Phreak reserves the right to send information directly relevant to your order and Phreak account at our discretion; this is to allow us to fulfil your order and to deal with any problems with your order or account which may occur. You may request that your entire account be disabled by submitting a ticket, listing your email address and reason for removal using our contact form.