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Refund policy

Returns Policy

The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchase. At Phreak, our return policy is much more generous. You may return any item to us for a full refund (or replacement) within 30 days if the product is unopened, unworn or unused. All returned products must be unopened, unworn/unused and returned with all accessories or free gifts that were included with your item.

You should inspect the goods immediately upon receipt and you must notify Phreak as soon as possible if the goods are faulty or incorrect. Items must be checked by handย beforeย use intimately. Always turn on (and charge where appropriate) vibrating or other battery powered items to check their pre-programmed modes before intimate use. Even if you do not intend to use the item immediately, please make sure that you have received the correct product(s) and they are working correctly as soon as possible. If you fail to notify us of a fault or problem with your order, you will be deemed to have accepted the goods and that they are in working condition.ย 

Unfortunately, we areย unable to accept returns of Flopsย unless there are defects found on the items which were not disclosed upon purchasing the item.

With Phreak you can return an order to us within 30 days for a full refund. If your order has already been sent when we receive your cancellation, we will deduct the cost of shipping from your refund. All returned items must be unopened, unused and in their original packaging.

Cancellation Policy

All customers are able to cancel their order up until the point the parcel has been collected by the postal service, once the parcel has been collected, we are unable to cancel the order unless the order in question has been returned to us.

If you have ordered a Made to Order toy and you wish to cancel you can also cancel up to the point your parcel has been collected by the postal service, however, if the toy has been produced, we reserve the right to retain a production fee for the manufacturing time taken to make the toy(s). the production fee can be up to 20% of the value of the toy.

Exchangesย Policy

You may exchange unused and unopened products within 30 days for a refund, alternative items, an exchange or a Phreak credit voucher.

Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.

Please send all returns to:

Phreak,ย Unit 5, Grimbald Crag Close, Knaresborough, HG5 8PJ, United Kingdom.

Please also include your order number inside the return package!