Pre-made toys are despatched within 2-3 business days. UK: 1-5 business days, Europe : 3-5 business days, North America : 2 – 4 weeks. Custom order may take 2-3 weeks for production, depending on the complexity of the customisations chosen, although we are usually faster.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. The products are listed as ‘silicone sculptures’ for customs. We’re not responsible for delays due to customs.
Larger or heavier deliveries may require a signature to confirm receipt. If a signature cannot be obtained the carrier may ask a neighbour to sign for your delivery. Deliveries that require a signature will not be left if one cannot be obtained. If the postal courier leaves the delivery with a neighbour or at your local post office they will leave a ‘while you were out’ card telling you when and where you can collect it from or how to rearrange delivery.
Royal Mail (or the Courier Service) will hold your parcel for 7 days and if it is not collected or delivered it will be sent back to us.
If you would like us to re-send your order we will regrettably have to charge you. If you would like to cancel your order we will refund you less the shipping costs.
We will try to deliver the goods within 30 days. Usually items will be delivered sooner. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you.
If untracked delivery is chosen we are not liable for any missing/lost parcels, and we cannot refund you if this is the case. Please choose one of the tracked delivery options if you are worried about your parcel potentially being lost.
We are not liable for missing/lost parcels if an incorrect/incomplete delivery address has been provided.